Papers with text-based platforms
A Computational Approach to Understanding Empathy Expressed in Text-Based Mental Health Support (2020.emnlp-main)
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| Challenge: | Empathy measurement has predominantly occurred in synchronous, face-to-face settings, and may not translate to asynchronous, text-based contexts. |
| Approach: | They propose a computational approach to understanding how empathy is expressed in online mental health platforms. |
| Outcome: | The proposed model can identify empathic conversations and extract rationales from them. |